Frequently asked questions

Ask? We are honored to help you.

Questions about invited

My Hintle code doesn't work
No worries. Contact us via phone and mail and we will fix this. 
Do I need an account as an invitee?
Absolutely not. Though, an account will make the experience much more fun. You can ask questions, and will receive hints as soon as they are revealed. To be honest, you just don't want to be an spectator.
How do I delete my account from Hintle?
That's the spirit! You mind your privacy. Send us a mail via hi@hintle.com and we handle it for you. Be aware some order data will still be at our servers, since we need to have some proof if the Tax service gives us a visit.  Are you still involved in an active surprise, then we will only delete your account 3 days after the start of your surprise. 
How do I know the surpriser knows me?
Good one. People at Hintle first check theirselves if you might know each other. If not we contact the surpriser. If you want to know for sure it is not your ex or weird colleagues, just send us your thoughts and we will double check it : ). 

Browse per category

Helpdesk Service Products Invited Surpriser

Send a message

Question not listed?

Please send your question by email.

As a startup, we have far from answered all questions. Help us by submitting your question, we usually respond the same day. And otherwise within 24 hours.

To contact page