Frequently asked questions

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Questions about helpdesk

My Hintle code doesn't work

No worries. Contact us via phone and mail and we will fix this.

I lost my password, HELP!?

Do not fear my friend, just go to login, and hit that 'reset password' button. You will receive an email with a password reset link. As always, check your spam.

How do I create good hints?

We got you covered. With your personal touch and a little magic from Hintle. Discover our list of tips to come up with super creative hints. Still need help? Use the little chat button, and we are here to the rescue!

How do I delete my account from Hintle?

That's the spirit! You mind your privacy. Send us a mail via hi@hintle.com and we handle it for you. Be aware some order data will still be at our servers, since we need to have some proof if the Tax service gives us a visit. Are you still involved in an active surprise, then we will only delete your account 3 days after the start of your surprise.

My data, how safe are those?

When you give a surprise, we only use the data of your surpriser to send the invitation. Payment data will stay at our payment provider Mollie. Your personal data like your name, surname and emailadres will be used to keep in touch about your surprise. If you are really into us, and subscribe to our surprising list, we will use your data there as well. We store your data as long as you have an account, since you have created your surprisers yourself. Data of any person you are surprising that haven't created an account will be deleted after 90 days. You can always send us a mail to make us delete your account. We like privacy minded people.

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As a startup, we have far from answered all questions. Help us by submitting your question, we usually respond the same day. And otherwise within 24 hours.

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