Questions? Shoot. We gladly help.

Use the search box if your question is not listed or give us a ring

 

Search frequently asked questions

Questions about helpdesk

My Hintle code doesn't work
No worries. Contact us via phone and mail and we will fix this. 
How do I delete my account from Hintle?
That's the spirit! You mind your privacy. Send us a mail via hi@hintle.com and we handle it for you. Be aware some order data will still be at our servers, since we need to have some proof if the Tax service gives us a visit.  Are you still involved in an active surprise, then we will only delete your account 3 days after the start of your surprise. 
I lost my password, HELP!?
Do not fear my friend, just go to login, and hit that 'reset password' button. You will receive an email with a password reset link. As always, check your spam.
My data, how safe are those?
When you give a surprise, we only use the data of your surpriser to send the invitation. Payment data will stay at our payment provider Mollie. Your personal data like your name, surname and emailadres will be used to keep in touch about your surprise. If you are really into us, and subscribe to our surprising list, we will use your data there as well. We store your data as long as you have an account, since you have created your surprisers yourself. Data of any person you are surprising that haven't created an account will be deleted after 90 days. You can always send us a mail to make us delete your account. We like privacy minded people. 
How do I create good hints?
Whooo! Someone that wants to be super creative, awesome! A great hint starts with something to the outing, or something about your self. Keep it a bit vague in the beginning and reveal more and more. Next, start to play with what the invitee knows. Is he or she close to your identity or outing? Just mess with all and set a new hint. Afraid your surpriser is not joining? Reveal more about yourself. Like to get help, send us an email, or call.

  Examples concert: 
  • Bring your earplugs
  • There will be lots of lights
  • This is all about jumping around
  • Know your classics

Browse per category

Helpdesk Service Products Invited Surpriser

Is your question not listed?

Please contact our kind colleagues. They'd gladly help you out.

To the contact page